Complaints policy

• We aim to provide a service that meets the needs of our patients and we strive for a high standard of care.
• We welcome suggestions from patients about the safety and quality of service, treatment and care we provide.
• We are committed to an effective and fauir complaints system.
• We support the culture of openness and willingness to learn from incidents, including complaints.

In the event you are not satisfied with any part of the process, please raise your concerns, initially to our complaints manager, Jacqui Jones.

Would would always aim for resolution at stage one (local resolution). However, you will be provided with our full Complaints Policy at your request.